Skip to content
POLITIFAST

Alert Routing

Per-alert recipient + channel rules (email, SMS, PagerDuty-style).

Last updated 05/24/26

What this surface does

Alert Routing is the rules engine that decides who gets notified when which alert fires. Each rule has a condition (alert type, severity, time-of-day), recipients (one or more admins), channels (email + SMS), and an escalation timeout.

When to use it

  • Onboarding a new on-call admin — add them to relevant routing rules.
  • Tuning out noisy low-severity alerts during business hours.
  • After-hours escalation — route after-midnight critical alerts to a specific phone.

Key gotchas

  • A disabled rule stops firing immediately, but already-dispatched notifications are not recalled.
  • Escalation is per-rule, not global. Two rules can both fire for the same event — make sure they do not cause notification storms.
  • Rules reference admin IDs. Deactivating an admin does not auto-remove them from rules — clean up explicitly.

Related