FAQ & Troubleshooting
Fast answers to the questions we hear most.
Why Can't I Send My Text Myself?
Every mass text is reviewed and released by the PolitiFast team — here is why that protects your campaign, and how to verify your message instantly with test texts.
Where Are My Contact Lists?
Upload lists on your campaign's Messages page, view them read-only on Audiences — and yes, the Lists page saying "managed by PolitiFast" is expected.
Why Isn't My Invoice Payable Yet?
A Draft invoice with no Pay button means the team is still finalizing amounts — nothing is wrong.
How Do I Cancel a Service?
After the first month, any service cancels with 30 days written notice — here's the exact process and what happens after.
What Happened to Voice Broadcasts?
Voice broadcast and the standalone email service are retired — texting is the recommended replacement.